Claims
Nga Kerēme
We recognise that navigating a claim can be challenging. During a crisis, it's important that insured's can rely on an insurer with a strong, proven track record in efficient and reliable claims handling.
Claims process you
can trust
We recognise that navigating a claim can be challenging. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.
We make the claims process easier. At DUAL, our greatest strength lies in our team - our claims handlers bring a combined 50+ years of experience in claims management.
We also partner with leading third-party claims management organisations across property, motor, and cyber insurance. Our combined expertise and client-focused approach means you can feel confident your claim is in the best possible hands.
Our process is straightforward, and we’re dedicated to transparent and efficient claims management – keeping your interests at the forefront, from initial notification to resolution.
Making a claim is easy with DUAL
Click on the relevant product for information on DUAL's claims process, helpful information and downloadable documents.