Claims

Our strategy is to settle each claim quickly, efficiently and fairly

Here are five reasons why we’re confident that we achieve this.

1. Claims expertise is built into product design

Claims teams are heavily involved in product development, as new products are devised or revisions considered. This means the impact of changes on the customer experience is a key factor throughout the development process – so your insured is always front of our mind.

2. Efficiency is a shared goal, collaboration gets us there

We are always looking for the best way to seek fair resolution of the claim without unnecessary delay or expense. All of our stakeholders want that, from the insured to the carrier-partner and everyone in between. We ensure consistent collaboration among stakeholder groups towards the shared goal.

3. We’re responsive by nature

Being agile and quick to respond to change is a key feature of DUAL’s culture (and therefore, our success). This carries through into the claims process. Where capacity providers need different things from us or require different processes to be followed, we are quick to adapt.

4. Transparent communication

Regular, timely updates are important to all stakeholders, from the insured to the capacity provider. Our claims service runs on frequent, candid sharing of important information, before, during and after a claim.

5. Delivering on promises

Insurance is the promise of delivering on the coverage in the policy. We are deeply committed to making sure that happens. Passion for customer service is an important part of who we are, and a key way that we compete in the marketplace. When we say we’ll do something, we do it.