Product Recall & Contamination

Specialists in product recall insurance underwriting

Product recall insurance can cover the costs of identifying and rectifying a product issue, recall execution, both replacement operations and replacement products, increased costs of production and business operations, as well as refunds.

1,000

policies in force globally

15

countries across which our (re)insureds are located

Key benefits

Tailored insurance programs for comprehensive protection

Using our product recall and contaminated products wordings as the starting point, we can design a bespoke program to suit your needs.

Worldwide coverage

Our market-specific knowledge helps the recall process run efficiently and without obstacles. With specialist teams across Europe, USA, UK, UAE, and Latin America, we’re ready to support you.

24/7 crisis response

During a recall, time is of the essence. Offer your clients 24/7 crisis support.

Pre-incident risk management consulting

The best crisis is the one that never happens: every policy includes a dedicated risk prevention fund that clients can use for their chosen preventive measures. This could include recall plan review and development, conducting mock recalls and auditing suppliers.

prodcut_recall.

Coverage options

Programmes can be built from our two core wordings, and further tailored to your requirements.

Product Recall covers losses resulting from product withdrawal across a range of scenarios, including discovery of:

  • Defects
  • Error in design
  • Epidemic failure

Clients can be covered for the cost of:

  • Crisis consultancy
  • Replacing product
  • Unsold and unreleased stock
  • Claims preparation
  • Extra expenses including replacements and refunds

We also offer these additional covers:

  • Third-party recall liability
  • Impaired property
  • Loss of gross profits and rehabilitation costs
  • Workplace violence
  • Malicious product tampering

Self-insured retention:

  • Minimum EUR 5,000

Contaminated products insurance offers protection for manufacturers and supply chain partners of food and beverages for recall of a contaminated product.

It can provide cover for the cost of:

  • Crisis consultancy
  • Loss of gross profit
  • Recall execution
  • Product extortion
  • Brand rehabilitation
  • Claims preparation
  • Third-party consequential damages
  • Product extortion
  • Extra expenses
  • Replacements including unsold and unreleased stock

Insured event triggers include:

  • Product contamination
  • Economically motivated adulteration
  • Government recall
  • Malicious product tampering
  • Product extortion
  • Adverse publicity

Self-insured retention:

  • Minimum EUR 5,000

€15M

Primary, Excess and/or Reinsurance

Truly local

native language adjusters for every claim

Risk appetite

Our core target market is:

  • Mid-to-large companies company turnover of more than EUR 5,000,000
  • Group insurance, for example associations, unions, or cooperatives
  • SME business by special acceptance

Current insureds include

Food and beverage

Cosmetics

Consumer goods

Auto and non-auto component parts

Electronics and communications equipment

Including consumer and industrial

Transportation

including automotive, aviation, rail, and aerospace

Appliances

Sporting and recreational equipment

Toys

Building and construction materials

Furniture

Packaging

Both food and non-food

Why choose DUAL?

AA rated Lloyd’s capacity

All DUAL binders are backed by trusted capacity providers with solid underlying financials.

Deep expertise

Our underwriters have decades of experience in Product Recall - we're a safe pair of hands in a crisis.

Built for speed

When time is tight, speak to us. Our flat hierarchies and streamlined processes are designed to allow for quick decisions.

Quality claims management

Fast, specialised, and fair –  DUAL claims managers are exclusively dedicated to Product Recall claims. Every claim has its own designated, local claims handler from start to finish. 

Underwriting requirements

We’ll ask for the following client information:

  • Description of insured activities
  • Policyholder turnover figures
  • Controls, testing, and audit processes
  • Recall preparedness
  • Account history

For renewals, we’ll need to know about any changes to products or operations in the last 12 months.

We're here to help

Contact us

For general enquiries and everything else please complete the form below or call +31 10 3229006

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