Claims

Our claims strategyInformation on TPAsContact details

Our claims service commitment

As part of our vision to be the world’s best underwriting business, DUAL is deeply committed to claims service.

In our opinion, the experience of claiming demands more than a well-designed process. DUAL competes on superior customer service, and so this carries through to our claims service ethos.

    Our strategy is to settle each claim quickly, efficiently and fairly

    Here are five reasons why we’re confident that we achieve this:

    Claims expertise is built into product design

    Efficiency is a shared goal, collaboration gets us there

    We’re responsive by nature

    Transparent communication

    Delivering on promises

    Does DUAL work with TPAs?

    Where it makes sense for our clients and their outcomes, we work with third party administrators. This might be claims handlers or legal support.

    We believe the level of customer service should be the same, whoever is handling your claim.

    We only work with TPAs whose service ethic matches our own. As an employee owned business, this is incredibly important to us.

    All the claims advisors we work with, be they in-house or via a TPA, are fully conversant in the DUAL products, with regular training around any updates.

     

    When notifying claims, please provide:

    • The full name of insured

    • Contact details for the insured 
    • The insurer's policy number
    • Date of incident
    • The circumstances
    • Any other information you feel may be useful. 
    Computer

    Claims contact details

    Please see policy wordings for full details on how to submit a claim, however some useful contact details have been noted below:

    For more information, please visit the Ashby Underwriting website

    Please email [email protected] with the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For our claims contact, please refer to your policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For our claims contact, please refer to your policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    Please see policy wordings for full details on how to submit a claim, however some useful contact details have been noted below:

    Airside Liability

    Submit a claim via the StarrLink App, which can be downloaded here :

    Apple Devices: 
    https://itunes.apple.com/us/app/id510132008?mt=8

    Land Owners Liability

    T: 0344 892 3937

    E: [email protected]

    Aviation Products Liability

    T: 0344 893 9635

    E: [email protected]

    Engineering 

    All claims except Directors and Officers Liability & Legal Expenses;

    T: 0344 893 9635

    E: [email protected]

    For all claims in respect of Directors and Officers Liability:

    T: 0344 893 9500

    For claims in respect of Legal Expenses:

    T: 0370 241 4140

    Print - Allianz Insurance plc

    All claims except Directors and Officers Liability & Legal Expenses

    T: 0344 893 9636

    E: [email protected]

    All claims in respect of Directors and Officers Liability:

    T: 0344 893 9500

    For claims in respect of Legal Expenses:

    T: 0370 241 4140

    Print – Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01135 314 472

    E: [email protected]

    Unoccupied - Watford Re

    Sections One Building & Section Two Contents

    Innovation Group (UK) Ltd

    T: 0343 227 7308

    E: [email protected]

    Section Three Property Owners Liability

    Kennedys Law

    T: 0343 227 7309

    E: [email protected]

    Unoccupied – Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01135 314 472

    E: [email protected]

    Metal Workers – Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01135 314 472

    E: [email protected]

    Manufacturing – Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01135 314 472

    E: [email protected]

     

    For all other commercial claims enquiries please contact:

    Carmela Perrina, Claims Administrator

    T: +44 (0)7803 347388

    E: [email protected]

    Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Antares

    T: 02382 147 854

    E: [email protected]

    For further information, see page 49 of your policy wording

    Directors and Officers Claims:

    E: [email protected]

    Legal Expenses Claims:

    Markel 

    T: 0370 241 4140

    ARAG

    A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
     

    Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package – Tokio Marine HCC

    E: [email protected]

    For further information, see page 55 of your policy wording

    Professional Indemnity (Section D) claims:

    T: 0207 702 4700

    E: [email protected]

    For further information, see page 52 of your policy wording

    Legal Expenses Claims:

    Markel 

    T: 0370 241 4140

    ARAG

    A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording

    Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Allianz Insurance plc

    In respect of Employers Liability (Section A) or Public/Products Liability (Section B)

    E: [email protected]

    T: 0344 893 9500

    In respect of Contractors All Risks (Section C)

    E: [email protected]

    T: 01483 265825

    In respect of Property Damage/Additional Cost of Working (Section D)

    E: [email protected]

    T: 0344 419 9988

    Po Box 10509

    51 Saffron Road

    Wigston

    LE18 9FP

    Legal Expenses Claims:

    ARAG

    A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays). For further information, see page 4 of your policy wording.

    Contractors Combined/Combined Liability/Contractors All Risks – Annual - Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01135 314 472

    E: [email protected]

    Legal Expenses Claims:

    ARAG

    A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays). For further information, see page 4 of your policy wording.

    Contractors All Risks – Project and Annual

    AXIS Managing Agency, Great American International Insurance (UK) Limited & Antares Managing Agency

    T: 07718 484 343

    E: [email protected]

    For further information, see page 26 of your policy wording

    Contractors All Risks – Project and Annual

    AXA XL Insurance Company UK Limited & Great American International Insurance (UK) Limited

    E: [email protected]

    T: 07718 484 343

    Contractors All Risks - Project and Annual – Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01823 624 382

    E: [email protected]

    Contractors Excess Layer - Accelerant Insurance Europe SA/NV UK Branch 

    Kennedy’s Law LLP

    T: 01823 624 382

    E: [email protected]

    JCT 6.5.1 - Accelerant Insurance Europe SA/NV UK Branch

    Kennedy’s Law LLP

    T: 01823 624 382

    E: [email protected]

    Contacts

    Nicholas Holland, Development Director 

    E: [email protected]
    T: +44 (0)7718 484 343

    Carmela Perrina, Claims Administrator

    E: [email protected]  
    T: +44(0)12 3429 8317

    Please email [email protected] with the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For our claims contact, please refer to your Policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For our claims contact, please refer to your policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For more information, please visit the KGM website

    Please email [email protected] with the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For more information, please visit the Magenta website

    For our Claims contact, please refer to your Policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For our claims contact, please refer to your policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For our claims contact, please refer to your policy wording and share the following information:

    • Policy number
    • Name of the current policyholder
    • Details of the situation
    • Copies of any relevant correspondence/documents

    For more information, please visit the Tamesis website

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