Bloodstock & Equine insurance

Breeding stallions and mares

Infertility

In utero foal

Rearing

Yearlings and pre-training

Racehorses – flat and national hunt codes

Fall of hammer (FOH)

Horses in transit

High performance sport horses used for dressage, show jumping or eventing

Claims

An efficient and fair claims service is the basic expectation of any client or broker seeking an insurance solution. That’s why DUAL is designed with an excellent claims service as a fundamental pillar. We deliver this through a number of underlying foundations.

Expertise

DUAL is made up of experienced insurance professionals with an in-depth understanding of the industry. Everyone in the team takes pride in the work delivered and are determined to ensure that DUAL is the aspirational model for claim services.

Product knowledge

As well as being experts on the cover provided, we work closely with underwriters on product design. This is to ensure that we can deliver the service promises made under our policies. Our coverage reflects the risks faced by customers in a constantly changing environment.

Specialist service providers

We may use external service providers such as a Third-Party Administrator (TPA), adjusters, or lawyers. We always vet their experience and monitor their performance using objective and transparent metrics and subjective quality assessments.

Empathy

We recognise that most insurance claims arise following a stressful and often traumatic incident. We understand that the primary requirement for an insured customer is that the claim is resolved quickly and without unnecessary barriers.