Cyber insurance

DUAL Cyber Breach Response - Trusted breach response specialists

We want businesses to trust us in an emergency. Our breach response hotline is open 24/7, ready to spring into action whenever it is needed.

Working with a breach response specialist Canopius, our insureds gain access to a dedicated team to minimise the damage and put their business on the road to recovery.

Response team and incident roadmap

When you purchase a cyber policy, what you’re really buying is a recovery plan with a pre-agreed budget for the deployment of an incident manager and specialists to assist you in the event of a claim.

DUAL works closely with the Canopius Cyber Incident Management Team (Canopius CIMT) to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist lawyers, IT forensic investigators, forensic accountants and consultants, who all have significant experience to help ensure the best possible outcome for the Insured.

Within two hours of calling the call centre or using the monitored email address below, an incident manager will provide a call-back to the nominated point of contact of the insured.

During this initial incident fact find, the incident manager will recommend appropriate steps to respond to the incident, which may include engaging one or more of our expert service providers from our panel. Incident managers are based around the world, contactable 24/7/365, speaking a wide array of languages. They are seasoned experts in handling cyber incidents and will support the insured throughout their claim with a carefully managed and coordinated response.